How much you charge for shipping?
We provides best possible delivery rates through reputed Courier companies. Rest are charged as per weight, only oversize products may be subject to additional packaging and handling charges.
What is the estimated delivery time?
We serve over 26000+ pin codes serviced by reputed couriers like Delhivery, Ekart, etc. which take be 2-5 days. For other areas, Government Registered SpeedPost will be used, which may take time depending on location.
What are your business days?
Business days exclude public holidays and Sundays. Yes, we spend Sundays in our bed.
Do you provide any information?
With every order, we send email containing order details. Once we ship item(s), we send another email containing shipping details.
We bear no responsibility for delays due to courier/shipping company and natural calamity – God helps all.
What is your ‘Return Policy’?
In an unlikely event that any product you purchased is not received in good condition, is damaged, defective, or if product delivered is different from what you ordered, you may return the unused product unopened in same condition as you received it, postage pre-paid together with its original packaging, original invoice and tags for a refund or an exchange, within 7 days from date of delivery.
For discounted goods, refund will be through meriTokri Gift Vouchers.
For goods bought on MRP, we refund money the way payment was made. If payment was by UPI, Cards or Net-Banking, we refund the UPI, Card or Net-Banking account.
For payment methods other than UPI, 5% restocking fee on total transaction amount is applicable.
We process refunds in less than 10 business days once we receive product(s).
Please call us or contact us if you have any questions.