Shipping & Return Policy

How much you charge for shipping?
meriTokri.com provides free delivery on all items if your total order amount is more than Rs. 1000. Rest are charged as per weight, only oversize products such as printers, scanners, DVD players, TVs and music systems may be subject to additional packaging and handling charges.

What is the estimated delivery time?
For areas serviced by reputed couriers take be 5 business days. For other areas, Government Registered SpeedPost will be used, which may take time depending on location. You know government service.

What are your business days?
Business days exclude public holidays and Sundays. Yes, we spend sundays in our bed.

Do you provide any information?
With every order, we send email containing order details. Once we ship item(s), we send another email containing shipping details.
We deliver only in India.

We bear no responsible for delays due to courier/shipping company, and for delays due to natural calamity God helps all.

What is your ‘Return Policy’?
In an unlikely event that any product you purchased is not received in good condition, is damaged, defective, or if product delivered is different from what you ordered, you may return the unused product unopened in same condition as you received it, postage pre-paid together with its original packaging, original invoice and tags for a refund or an exchange, within 7 days from date of delivery.

For discounted goods, refund will be through meriTokri Gift Vouchers.
For goods bought on MRP, we refund money the way payment was made. If payment was by Credit Card or Net-Banking, we refund the Credit Card or Net-Banking account. If payment mode was Cheque or DD, we send you cheque (no DD). Cheques are sent only to the billing address of customer.
For payment methods other than Cheque/D.D/Direct Bank Deposit, 8% restocking fee on total transaction amount is applicable.

We process refunds in less than 10 business days once we receive product(s). In case of Cheque/DD payments, it may take few days for cheque to be delivered at your address and funds credited to your account by bank, once you deposit cheque.

Please call us or e-mail us if you have any questions.